“Karen’s coaching style carries naturally to her consulting work with organizations, as she places great importance on learning, knowledge transfer and capability building.”
– Mercer Australia Colleague
In this research we explore the relationship between M&A deal outcomes and the personal experiences of business leaders and employees working and living through mergers, acquisitions, divestitures and other scenarios where businesses are joined together or taken apart. We test the hypothesis that when people have a positive deal experience, deal objectives are more likely to be met than when people have a negative experience.
Most mergers and acquisitions fail to meet stated objectives. Deals fail due to (mostly) predictable reasons – and most reasons have to do with human beings and emotion, not strategy, logic or process. Every deal is different, but the pattern of what goes wrong is similar:
Planning ahead to invest in leadership and culture capability well before deal time pays dividends many times over.
Typical things that go wrong can be traced back to human factors. Time and again, acquirers underestimate the time, complexity, and cost of getting human beings to do what needs to be done, and generally leave it too late to address these patterns effectively.
A merger changes everything. Disruptive and often dramatic, these events can be a catalyst for significant change, whether on the “buy side” or “sell side”. The future rarely remains the same for anyone touched, regardless of role or position. Do you know how you will be impacted?
Pivotal career moments for senior executives, mergers bring either kudos and professional advancement, or the harsh reality of having to reinvent. How you and your team fare depends on how well you prepare and take charge, whatever transpires.
Productivity is always at risk in anticipation of a merger, during deal execution and right through implementation. Early attention to people experience and culture risk matters if your business leaders expect to create, rather than destroy, value.
Navigating an M&A transaction requires specific skills that come only with deliberate action. Optimal outcomes happen only in an environment where leaders and team members can make their most effective contribution. The stakes are too high to “learn as you go”!
Keeping focus on what really matters is hard. Research and experience show that even executives with significant M&A experience, and a successful track record, report they could have improved outcomes by placing more and earlier emphasis on the human aspects of deals.
The cost of playing catch up is significant. Seasoned dealmakers focus first and foremost on clarity. They invest to build leadership, culture management and execution capability well before deal time. Having a well-prepared “go to” team is essential to maximise M&A deal value captured.
Executives who don’t identify and address their M&A blindspots - especially around Clarity, Leadership and Culture - risk their professional reputations. The downside of not meeting deal commitments will impact colleagues, clients and your business as a whole.
We have a unique way of working with business leaders and deal teams to provide them with the framework, knowledge, tools and support to deliver expected deal value, and at the same time create a positive work environment that extends well beyond the deal.
The psychology of leadership and performance in mergers fascinates us – because there is so much at stake. Rarely is there a time that senior leaders have to put everything on the line in a complex environment, where they may not have done it before. It is a rare privilege to do work that matters on both a commercial and personal level for businesses, leaders and employees alike.
Whether you are preparing for an expected merger, or picking up the pieces from an acquisition that hasn’t gone to plan, don’t go it alone. Tap our expertise – we’ve been where you are going – or draw on our network for additional experienced resources.
On the second Thursday of each month Karen delivers an M&A Essentials Briefing based on her global research.
Concerned about meeting deal objectives? Invest an hour and discover how to improve your odds!
Complete the form below to join our next ‘Second Thursday’ M&A Essentials Session.
The first step towards knowing what to do is to know where you stand.
Take a few minutes to complete this online assessment and then request a ‘Deal Ready’ Snapshot Debrief call.
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“Karen’s coaching style carries naturally to her consulting work with organizations, as she places great importance on learning, knowledge transfer and capability building.”
“Talking through our situation gave me instant clarity about what to do next. It was my best return ever from a $3.50 coffee investment!”
“Karen is a true International M&A professional. I have worked with Karen on multiple M&A engagements and would always recommend her. She has a great understanding of the dynamics that occur during the International M&A process and brings those skills to each engagement.”
“Karen’s insights, experience and solutions-focused approach were instrumental to the people and change structure and core processes that were successfully implemented throughout the program. Karen’s ‘practical, it’s not a perfect world, let’s get it done’ ethos was refreshing. I felt comfortable in the knowledge that she had been there and done it before.”
“Karen changed our perspective in an hour. She left us knowing what we didn’t know, and with clarity for how we would take some important next steps.”
“Karen provided us with insight into dealing with a variety of critical M&A issues, as well as a strategic framework for working through these. Our M&A and Human Resources teams gained significant value from Karen’s guidance.”
“I have worked with Karen on a number of international assignments and have found invaluable her collegiate approach and attention to detail, whilst considering the overall strategic aim. When your team is considering the people implications of a corporate transaction, speak to her as early as possible in order to save a lot of time and resources.”